Help & Support
Head to Lightly.Travel, Click on 'Travel Lightly Now' and follow the prompts. Make sure to add your Lightly Box to the cart in order to complete the check out process. And Voila plus Free Shipping Worldwide! (Yep, you read that right)! You're all set.
Keep in mind.. Orders must be placed at least 7 days in advance of your arrival date.
All Sales are Final. If you are not completely satisfied with your Lightly box please contact our customer support team ASAP. We will do everything possible to help resolve your issue. We are happy to provide merchandise credit in the form of a Lightly Voucher for future use.
Yes, Click on 'Travel Lightly Now' on our homepage and click 'Yes' when asked 'Are you purchasing a gift'? Add the gift card to your cart and complete the check out process. Recipients will receive a Lightly Gift Card via email for the total merchandise value purchased.
You can always add a 'diapering bundle' to your cart to enroll in our subsequent diapering delivery service. If your travel plans include multiple destinations please reach out to our customer care team and we will put together a personalized package to meet your needs.
Not yet! But click NOTIFY ME to stay in the loop when these products become available.
All major credit cards + PayPal.
Once you complete the check out process, you will be charged for your Lightly box and all a la carte products.
Yes! If you got lucky and have both a referral code & gift card or an unexpired voucher we will honor the values and apply it to your cart total.
It's FREE worldwide - Lightly delivers via UPS. Customers are responsible for duties and customs fees on international orders.
No, we will leave your box at the doorstep or appropriate drop off location. Please contact us at firstname.lastname@example.org if you'd like to leave specific delivery instructions. We are more than happy to help coordinate with your vacation rental hosts, hotel concierge, or doormen.
Lightly delivers via UPS.
Our delivery windows are scheduled for 1-2 days prior to your arrival. You will receive a notification once your box has been delivered.
Lightly Boxes must be ordered at least 7 days in advance of your arrival date.
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